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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 20529
Experience:  Nook, kindle & ipad expert
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My internet is working - why won't my nook respond to my

Customer Question

My internet is working - why won't my nook respond to my requests - I am looking to read another book?
***** *****
15472 Route 14
Troy, PA 16947 (###) ###-####***@******.***
Submitted: 10 months ago.
Category: E-Readers
Expert:  Nathan replied 10 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Shirley.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the nook. This is done by pressing/sliding and holding the power button for 30+ seconds, then release. Give the nook about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Expert:  Nathan replied 10 months ago.

Did you need more help with this, Shirley?