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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13734
Experience:  E-Reader Expert
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My kindle ( five years old) went through a scan at an

Customer Question

My kindle ( five years old) went through a scan at an airport and now will not open. Has it been totally zapped
Submitted: 10 months ago.
Category: E-Readers
Expert:  info tech replied 10 months ago.

Hello

Welcome

A airport X ray scan will not damage electronic equipment so that is hardly the cause please do this>>

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

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Regards

Anthony