Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
This is best done from your computer, on amazon.com to update the card info, then we can address the kindle itself after
There are a few easy steps to fix this though.
First, go here:
there you can be sure your card/bank info is correct (right address, valid expiration date, etc)
From there, go here:
On this page, click on the SETTINGS tab at the top right,
then you can from there set a default card to be used for one click purchases on the kindle.
Under Kindle Payment Settings, click on the Edit Payment Method button, and you can set the card you want used for your kindle purchases.
After that, reboot the kindle by pressing/sliding and holding the power button for 20+ seconds, and it should operate normally from there.
You had not mentioned anything about your password, but it is easily changed, I can send you link and instructions for that, it is a very simple process
Would you like me to help you through this process remotely? I would connect to your computer and guide you through each step while you watch.
I cannot refund anything, as I have no access to any billing or account issues. I've provided you the instructions above, which can be easily followed, though you do need access to your account to do so. I'm happy to continue working through the process with you to ensure it is resolved, and if you'd like to take some time to calm down a bit, we can pick this up again later if you prefer.
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.
I can give you the steps here, if you'd like to do it yourself,
or I can do it for you remotely (accept the remote support offer I sent earlier)
Dena, I'm trying to help you, but it takes a few moments to reply. Your patience is appreciated.
To get started, you'd need to know your password, which you can reset by clicking here:
When prompted, put in your email address that your amazon account is under
then go check that email account, and open the email sent from amazon, click on the link in it, and it will open a new amazon page
prompting you to create a NEW amazon account password.