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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9266
Experience:  E-Reader Technician
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I have a older Kindle, with keep board. I recently order a

Customer Question

I have a older Kindle, with keep board.
I recently order a audible book 1776.
1776 is only downloaded to about 1%.
I placed the order Sunday night.
What is the problem?
Charles ******
Nome, Alaska
Submitted: 10 months ago.
Category: E-Readers
Customer: replied 10 months ago.
Customer: replied 10 months ago.
C *********
Expert:  Randy Boman replied 10 months ago.

Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 second, then release.
Please let me know if this does not work for you, or if you need any other assistance.
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Thank you very much!