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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13943
Experience:  E-Reader Expert
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I can not charge my kindle, the screen with empty battery

Customer Question

I can not charge my kindle, the screen with empty battery will not go. I several times held the on switch for 20 seconds, a green light comes on in between for s short time but when I let go nothing happens
Submitted: 11 months ago.
Category: E-Readers
Expert:  info tech replied 11 months ago.

Hello

Welcome

Please try as described below thanks

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you

Regards

Anthony