My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
I can help you with a remote session on your computer. This will allow me to wall you through the WiFi set up and registration one step at a time. The fee that you have already agreed to is only a deposit. When we do the remote session there is an additional fee. I will send you the details. Let me know if you want to do the session.