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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14170
Experience:  E-Reader Expert
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My kindle fire won't turn on.

Customer Question

My kindle fire won't turn on.
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

We find software corruption can cause issues like this resetting clears this

Let me know if you need more help

A positive rating is appreciated thank you, ***** ***** be a rating band of stars with this post thanks again

Regards

Anthony

Customer: replied 1 year ago.
Did not reboot.
Expert:  info tech replied 1 year ago.

So you carried out the task above exactly as described no reboot of the kindle?

Customer: replied 1 year ago.
Expert:  info tech replied 1 year ago.

In that case please put it back on the charger for 30 mins and try the procedure again

Expert:  info tech replied 1 year ago.

How is this working out please?

Anthony