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Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
The software can get corrupted on occasions with kindles
Let me know if you need more help
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I do not use Just answers phone call option sorry, please continue with text
Have you held down the on/off switch as described above?
OK hold down the on/off switch for a full 60 seconds let me know if it reboots
Only release your finger when the full 60 seconds are up
Its likely to be bad software that wont reset because its too glitchy, you need to speak with amazon here <<Click
Please follow the prompts amazon may offer you a discounted kindle
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