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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13742
Experience:  E-Reader Expert
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I'm ***** ***** The paperwhite kindle wont restart and it is

Customer Question

Customer: hi I'm ***** ***** The paperwhite kindle wont restart and it is frozen
JA: Thanks. Can you give me any more details about your issue?
Customer: only that I did all the troubleshooting kindle provides and nothing will make it move or shut down
JA: OK got it. Last thing — Electronics Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: E-Readers
Expert:  info tech replied 10 months ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

The software can get corrupted on occasions with kindles

Let me know if you need more help

A positive rating is appreciated thank you, ***** ***** be a rating bar of stars with this post thanks again

Regards

Anthony

Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  info tech replied 10 months ago.

I do not use Just answers phone call option sorry, please continue with text

Anthony

Customer: replied 10 months ago.
well fyi it is a 3rd generation paper white kindle.
Customer: replied 10 months ago.
with the keyboard
Expert:  info tech replied 10 months ago.

Have you held down the on/off switch as described above?

Customer: replied 10 months ago.
well yes a bunch of times
Expert:  info tech replied 10 months ago.

OK hold down the on/off switch for a full 60 seconds let me know if it reboots

Customer: replied 10 months ago.
k
Expert:  info tech replied 10 months ago.

Only release your finger when the full 60 seconds are up

Customer: replied 10 months ago.
nope
Customer: replied 10 months ago.
tried it 3 times
Expert:  info tech replied 10 months ago.

Its likely to be bad software that wont reset because its too glitchy, you need to speak with amazon here <<Click

Please follow the prompts amazon may offer you a discounted kindle

Let me know if you need more help

Anthony

Expert:  info tech replied 10 months ago.

I would appreciate if you could rate the answer positively please?

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