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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and charge it.
Let me know the results please
ok, wait for 10 minutes with it on the charger.
Then repeat my last instructions and tell me if it then charges please.
ok no problem!
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