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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I am using my new Kindle first time. It is asking me to

Customer Question

I am using my new Kindle for the first time. It is asking me to connect to the Wi-Fi network. When I put in the password, it keeps telling me it's incorrect. This is a Kindle paper white.
Submitted: 11 months ago.
Category: E-Readers
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Joan.

This would only happen if you're either picking the wrong network, or entering the wrong wifi password.

Do you know, with certainty, your home wifi network name and password?