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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13914
Experience:  E-Reader Expert
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I have a Kinle Paper that is 2 yrs old. I have been using it

Customer Question

I have a Kinle Paper White that is 2 yrs old. I have been using it for about 1 year.
Yesterday it would not urn on.
I charged it overnight and it still will not turn on.
The light at the base of it goes on when I am charging but still not opening up.
What can I do.
Thanks,
Elaine W
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you, ***** ***** be a rating bar of stars usually at the top of the page thanks again

Regards

Anthony