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Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3282
Experience:  E-Reader Expert
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I have a Kobo Arc 7 and when I power it on this morning it

Customer Question

Customer: I have a Kobo Arc 7 and when I power it on this morning it gave me Booting Recovery Kernel Image and then it went black
JA: Thanks. Can you give me any more details about your issue?
Customer: I was working a couple weeks ago which I was reading a book from my library When the power plug ( usb) is connected I get a blinking red light
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to E-Readers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: E-Readers
Expert:  Cory replied 10 months ago.

Welcome, I am Cory.

It has stayed black and done nothing since?

Expert:  Cory replied 10 months ago.

Please power off your Kobo.

Once it is off, please press in and hold the power button for 30 seconds and wait for it to reset.

Please let me know if it is working.

Expert:  Cory replied 10 months ago.

Please let me know if it is working so I know if I need to help you further.

Thanks,

Cory