My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
When you register your new kindle, sign in with the same Amazon account and password ***** you used on the onld kindle and all of your content will sync to the new device.
Please let me know if you need any other assistance.
Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.
Thank you very much!