My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Let's try a forced reboot on your kindle then check for WiFi connection.
Press and hold the power switch on the Kindle for 30 seconds. Then power on and follow these steps.
Please let me know if this does not work or if you need any other assistance.
Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.
Thank you very much!