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AnswerManRob
AnswerManRob, Top Technician
Category: E-Readers
Satisfied Customers: 10788
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
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My kindle won't return to my hm page / book directory

Customer Question

My kindle won't return to my hm page / book directory
Submitted: 10 months ago.
Category: E-Readers
Expert:  AnswerManRob replied 10 months ago.

Try resetting the Kindle by pressing and holding the power button for 20 seconds. Let me know if it doesn't reset.

Customer: replied 10 months ago.
It reset but when I click on the book again it won't go back again - do I have a bug in the book maybe?
Customer: replied 10 months ago.
Just tried it with new book and still not returning to hm page
Customer: replied 10 months ago.
Just logged onto wireless - still won't return to book directory without resetting
Expert:  AnswerManRob replied 10 months ago.

So every book is acting in the same way?

Customer: replied 10 months ago.
It seems so - yes - I have deleted the book which started this but still have the problem
Expert:  AnswerManRob replied 10 months ago.

This book...but other books as well?

Customer: replied 10 months ago.
not just the books - when I managed to reset and turn on wireless and enter shop it wouldn't let me return to hm page to turn wireless off - had to reset again
Expert:  AnswerManRob replied 10 months ago.

Approximately when was this Kindle purchased?

Customer: replied 10 months ago.
Late 2012
Expert:  AnswerManRob replied 10 months ago.

I would go to Amazon's web page and download the newest firmware. Even if it claims that you have the newest, do it anyway. It sounds the operating system is glitched. Let me know if you need help with it.

Customer: replied 10 months ago.
OK how do I get to the amazon site to update the firmware? It only seems to go to the books part?
Customer: replied 10 months ago.
Can open the link but it takes me to a heap of choices and I have no idea what I am meant to be looking for - also how do I access this on my kindle so I can update the firmware?
Expert:  AnswerManRob replied 10 months ago.

You need to locate your specific Kindle and follow the instructions given for manual update through your computer.