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AnswerManRob
AnswerManRob, Top Technician
Category: E-Readers
Satisfied Customers: 10788
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
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My kindle won't return to my hm page / book directory

Customer Question

My kindle won't return to my hm page / book directory
Submitted: 1 year ago.
Category: E-Readers
Expert:  AnswerManRob replied 1 year ago.

Try resetting the Kindle by pressing and holding the power button for 20 seconds. Let me know if it doesn't reset.

Customer: replied 1 year ago.
It reset but when I click on the book again it won't go back again - do I have a bug in the book maybe?
Customer: replied 1 year ago.
Just tried it with new book and still not returning to hm page
Customer: replied 1 year ago.
Just logged onto wireless - still won't return to book directory without resetting
Expert:  AnswerManRob replied 1 year ago.

So every book is acting in the same way?

Customer: replied 1 year ago.
It seems so - yes - I have deleted the book which started this but still have the problem
Expert:  AnswerManRob replied 1 year ago.

This book...but other books as well?

Customer: replied 1 year ago.
not just the books - when I managed to reset and turn on wireless and enter shop it wouldn't let me return to hm page to turn wireless off - had to reset again
Expert:  AnswerManRob replied 1 year ago.

Approximately when was this Kindle purchased?

Customer: replied 1 year ago.
Late 2012
Expert:  AnswerManRob replied 1 year ago.

I would go to Amazon's web page and download the newest firmware. Even if it claims that you have the newest, do it anyway. It sounds the operating system is glitched. Let me know if you need help with it.

Customer: replied 1 year ago.
OK how do I get to the amazon site to update the firmware? It only seems to go to the books part?
Customer: replied 1 year ago.
Can open the link but it takes me to a heap of choices and I have no idea what I am meant to be looking for - also how do I access this on my kindle so I can update the firmware?
Expert:  AnswerManRob replied 1 year ago.

You need to locate your specific Kindle and follow the instructions given for manual update through your computer.