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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31327
Experience:  Avid repairer and trouble shooter of E-Readers
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Forgot my wireless password

Customer Question

forgot my wireless password
Submitted: 11 months ago.
Category: E-Readers
Expert:  Richard replied 11 months ago.

Hi there and welcome Thomas.

Do you have a windows computer that is already connected to your wireless network?

Please let me know.

Customer: replied 11 months ago.
Expert:  Richard replied 11 months ago.

Thanks

We can get the password ***** this.

Press the windows key + R and type in

ncpa.cpl

Press enter

Right click on the wireless connection and click on Status

Then click on wireless properties

Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.