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Dr. Fix-It
Dr. Fix-It, Technician
Category: E-Readers
Satisfied Customers: 3024
Experience:  ... its a whole library in your hands.
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My kindle has frozen. It won't work.

Customer Question

My kindle has frozen. It won't work.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Dr. Fix-It replied 1 year ago.

Hi my name is Shaw aka Dr.Fix-It , Your online expert ready to assist you...

Expert:  Dr. Fix-It replied 1 year ago.

Please plug in your Kindle now and see if get any power or charging status?

Expert:  Dr. Fix-It replied 1 year ago.

Next while still plugged in, please press and hold down the power button for a complete 45 seconds... Only after 45 seconds release the power button and wait few more seconds for the Kindle to restart...

Ignore the automated requested for additional services till we have worked together on this chat to try to resolve the issue, Give it a try and let me know results, thanks.

Expert:  Dr. Fix-It replied 1 year ago.

Please give it a try and let me know if have any questions along the way with a reply....only rate my answer ok, great, or EXCELLENT after we have worked on the issue together to your satisfaction. Bonuses are welcomed & appreciated. I look forward to any future inquires as well, Thank You