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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have purchased a new Kindle wife ( 's) Kindle) If I can't

Customer Question

I have purchased a new Kindle for my wife (***** *****'s) Kindle) If I can't get some personal help, I intend to return the Kindle for a refund. I have been using a kindle for several years, but can't get my wife's Kindle registered and hooked up to a network so it can be put into operation. This is very frustrating and all the directions seem to end up nowhere. Robert Lucy. My phone # *****(###) ###-####
Submitted: 11 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 11 months ago.

Hi,

I'm sorry about the issue. I'm an independent support tech; I will help you with this.

What's the model of your new kindle?

What is the error or message when setting up your Kindle?

What is showing on the kindle's screen now?

What is the brand/model of your Internet modem/router device?

Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.