I'm sorry about the issue. I'm an independent support tech; I will help you with this.
What's the model of your new kindle?
What is the error or message when setting up your Kindle?
What is showing on the kindle's screen now?
What is the brand/model of your Internet modem/router device?
Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.