My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Try a basic reset first, this will usually help, and doesn't affect the content of your eReader.
If that fails try using a paper clip to reset your Kobo .
You can use a paper clip to perform a basic reset on your Kobo Wireless or Kobo Original eReader.
Please let me know if you need any other assistance.
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Thank you very much!