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Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3280
Experience:  E-Reader Expert
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My Kendle is not taking a charge - how does it take to

Customer Question

My Kendle is not taking a charge - how long does it take to recharge. The yellow light is on
But unit will not power on. The unit is apps 3 years old.
Submitted: 11 months ago.
Category: E-Readers
Expert:  Cory replied 11 months ago.

Welcome, I am Cory.

I am sorry you are having trouble with your Kindle.

Let's try a force reset.
Please keep it on the charger 15 minutes. Once 15 minutes passes, please keep it on the charger and slide the power button /on switch for 40 seconds.
Once you reset it, please keep it charging 15 more minutes and let me know if starts working correctly.

If you have any questions, please reply and I will assist you.

Expert:  Cory replied 11 months ago.

Please let me know if the Kindle is working correctly.

If it is working now, please do not forget to rate my answer.