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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 18012
Experience:  E-reader expert
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My battery says empty. I've tried to charge it but nothing

Customer Question

My battery says empty. I've tried to charge it but nothing happens. Now what do I do?
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.

Hello

Welcome

Are you referring to an kindle?if so how old is the kindle please

Anthony

Customer: replied 1 year ago.
4 years old, it is a kindle
Customer: replied 1 year ago.
After charging I did slide and hold the power button still nothing happened.. What now?
Expert:  Josh replied 1 year ago.

Hi,

Please plug in your Kindle for 5 minutes then hold down the power button for 45seconds while it is plugged in until the Kindle reboots. It can take 2-3minutes for the complete reboot process.

If that does not work then please let me know when you purchased the Kindle

Expert:  Dr. Fix-It replied 1 year ago.

Hi my name is Shaw aka Dr.Fix-It , Your online expert ready to assist you... Sorry having an issue with you Kindle, when plugged in do you get any indication of power or charging? When holding power button down after few seconds does the screen flash?

Expert:  Dr. Fix-It replied 1 year ago.

I see have a call request in ass well, will give you call to better discuss...

Expert:  Dr. Fix-It replied 1 year ago.

Sorry there’s an issue with their payment method and unable to proceed. I will let customer service know to help resolve the matter.

Expert:  Josh replied 1 year ago.

Let me know if the solution above has worked. If it didn't work....

If the above steps did not work then there is a hardware issue with your Kindle.

Since you are outside of the warranty period (1 year warranty) Kindle will probably not issue a replacement but they normally give great discounts for a current Amazon customer to upgrade to the Kindle Fire.

In SOME cases they will grant the 1 year warranty for a customer and give you a replacement. That is completely up to Amazon and is on a case to case basis that I have no control over.

Please call Amazon here ---> 1-***-***-****

Let them know that your Kindle has hardware issues and you need a replacement

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