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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 16046
Experience:  E-reader expert
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Seems to be stuck when turned on Will not go past fire logo

Customer Question

seems to be stuck when turned on Will not go past fire logo
Submitted: 11 months ago.
Category: E-Readers
Expert:  Josh replied 11 months ago.

Hi,

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process.

If that does not work then please let me know when you purchased the Kindle