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My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue. Due to the nature of the E Ink electronic display technology, the LCD can retain an image without having power thus making it appear as if the Reader is frozen. In some instances it will not have enough power to perform other operations such as turning on or off.
try this first please>
Please let me know if this does not work.
Have you tried the reset hole using a straightened paper clip?
Okay, unfortunately those are the only options. What is the approximate purchase date please?