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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 20523
Experience:  Nook, kindle & ipad expert
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I have tried to update my creditcard info (new Expiry date)

Customer Question

Customer: ***** ***** Miller I have tried to update my creditcard info (new Expiry date) and my kindle wont update
JA: Thanks. Can you give me any more details about your issue?
Customer: I have updated my new expiry date for my credit card on my amazon account but my kindle does not let me buy new books
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to E-Readers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
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Submitted: 11 months ago.
Category: E-Readers
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 11 months ago.

This is best done from the computer on amazon.com, not on the kindle itself

There are a few easy steps to fix this though.

First, go here:

http://amzn.to/1NupYm0

there you can be sure your card/bank info is correct (right address, valid expiration date, etc)

From there, go here:

http://amzn.to/1N8muYQ

On this page, click on the SETTINGS tab at the top right,

then you can from there set a default card to be used for one click purchases on the kindle.

Under Kindle Payment Settings, click on the Edit Payment Method button, and you can set the card you want used for your kindle purchases.

After that, reboot the kindle by pressing/sliding and holding the power button for 20+ seconds, and it should operate normally from there.

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