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Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9252
Experience:  E-Reader Technician
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I am on kobo page and have a book in the basket. it reads 1

Customer Question

i am on kobo page and have a book in the basket. it reads 1 in the basket and
bottom right reads checkout .when i tap that spot it changes page and says you have total 0.00 in confirmation area and your shopping cart is empty . the prior page showed i had one purchase in the cart "light between oceans"......Help noel
Submitted: 11 months ago.
Category: E-Readers
Expert:  Randy Boman replied 11 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try a basic reset first please. A basic reset will usually help, and doesn't affect the content of your eReader.

  1. Hold down the power button for eight seconds.
  2. Release the power button.
  3. Press the power button once more firmly.