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Hi there and welcome
Do you have a windows computer already connected to your wifi network?
Please let me know
The first step is to confirm the password ***** this is the most common cause, possibly it got changes without you knowing or its written down wrong.
We check the password ***** windows via the following
Press the windows key + R and type in
Right click on the wireless connection and click on Status
Then click on wireless properties
Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use
Note that PASSword ***** ***** to passWORD
enter that password *****
Let me know the results please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
ok, but 99% of the time it says its wrong is because the password ***** ***** so we need to check this first please.
you can change the password ***** it. If its saying the password ***** ***** then we need to confirm if this is the case.
the windows key is the key with the windows logo on it to the left of the Alt
someone has hidden it then.
Click this link, you see a sign in screen?
Or on this one?
How did you go with the last instructions?