Hello, What reset hole are you poking? There is only a reset on the original Kindle and that is under the battery cover. Please try this instead:
Press and hold the power button on the Kindle for 30 full seconds, then release and wait a full minute for it to reboot. Do not press anything else during that minute. If this does not cure the issue, oftentimes the reset procedure needs to be repeated several times for it to force a reboot.
If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.
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