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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13741
Experience:  E-Reader Expert
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While readtng, Kindle shut down, words disappeared, leaving

Customer Question

While readtng, Kindle shut down, words disappeared, leaving the light in. I could not turn it off, but in a few minutes it turned itself off
Submitted: 12 months ago.
Category: E-Readers
Expert:  info tech replied 12 months ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you there will be a rating bar of stars with this post

Regards

Anthony

Customer: replied 12 months ago.
IT worked Thank you!!
Expert:  info tech replied 12 months ago.

Thats great news1

Please remember to rate me with the rating bar with this post of smileys thank you, ***** ***** the only way I receive credit from the site

Thanks

Anthony

Expert:  info tech replied 12 months ago.

Rating bar will be smileys or stars

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