How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Aric Your Own Question

Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 41943
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
24739752
Type Your E-Readers Question Here...
Aric is online now
A new question is answered every 9 seconds

My Kindle Touch 3G+WiFi has an internal shortage. I have

Customer Question

My Kindle Touch 3G+WiFi has an internal shortage. I have used three different USB charging cords and it has to be laid down a certain way to charge What should I do?
Submitted: 11 months ago.
Category: E-Readers
Expert:  Aric replied 11 months ago.

How long have you owned the Kindle for please?

Expert:  Aric replied 11 months ago.

Please let me know when you are able to see my reply.

Expert:  Aric replied 11 months ago.

Since this is an older model Kindle, and what you're describing is a hardware failure within the unit. Since you've tried 3 different charging cables with the same results, and have to lay the Kindle down a certain way in order to get it to charge, this would mean a cracked solder joint on the USB charge port. There's no pushbutton fixes for this and if you want to repair this yourself, you will need to heat up the solder pads on the circuit board by dismantling the Kindle and then use a heat gun on the High setting for 30-45 seconds.

However if this is not something you're comfortable with then you would need to contact a 3rd party Kindle repair service such as Mission Repair at the link below. They generally charge $79 for this type of repair:

http://missionrepair.com

Other than that, I'm sorry for the bad news and wish there were a quick fix.

If you need further assistance let me know. Please do not forget to click the 5 STAR RATING, at the top of the page for my efforts. It is my livelihood and you can follow up at any time if needed.

Expert:  Aric replied 11 months ago.

Do you need further assistance with this?
If not, could you please click the 5 STAR RATING, at the top of the page for my efforts? It is my livelihood and you can follow up at any time if needed.