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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 33158
Experience:  Avid repairer and trouble shooter of E-Readers
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My kindle only has the bottom third of the screen

Customer Question

My kindle only has the bottom third of the screen showing.tried holding the on off button for 20 secs.no joy.I constantly use my kindle do the screens wear out.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

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This can be an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds (20 is too short).

Release, then connect the charger and turn on the Kindle and check the screen.

Let me know the results please

Thank you