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Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 41953
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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My kindle will not let any of my books to be opened

Customer Question

My kindle will not let any of my books to be opened
Submitted: 12 months ago.
Category: E-Readers
Expert:  Aric replied 12 months ago.

Hello and sorry you're having problems.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 25 seconds, then release and wait a full minute for it to reboot. If this does not cure the issue, oftentimes the reset procedure needs to be repeated several times for it to force a reboot.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

NOTE:
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This clears up the issues you're having 90% of the times, but in the rare case that it does not, the problem may go deeper than a software issue. If this is the case, please reply back with the specific model number off of the back of the Kindle, and also how long you've had the Kindle for, and I will continue to assist you.

If you need further assistance let me know. Please do not forget to click the 5 STAR RATING, at the top of the page for my efforts. It is my livelihood and you can follow up at any time if needed.

Expert:  Aric replied 12 months ago.

Please reply back once you have tried the steps above.