I'm sorry about the issue. What's the model of your ereader device?
What kind of password ***** ***** such as device login password, Wi-Fi/wireless password, account password, etc.?
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Do you know the type of your Barnes & Noble Nook device, such as Original Nook, Nook Color, Nook Simple Touch, Nook tablet, Nook HD, etc.?
And/or please check at the back of the nook device for any model.
Do you mean you cannot open any book or go to menu / settings on the Nook at all?
I'm sorry. You can see the picture of each model at the website below:
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Thank you. Please try the following fix:
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- If it does not work, please try:
- If that still does not work, please click on the website below for a another method with video instructions:
; if needed, please see more details at
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