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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My Kindle is frozen. Nothing I do seems to work. I hold the

Customer Question

My Kindle is frozen. Nothing I do seems to work. I hold the button at the base but nothing happens. Any advice would be appreciated.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Dr. Fix-It replied 1 year ago.

Hi my name is Shaw aka Dr.Fix-It , Your online expert ready to assist you... Sorry having an issue with your Kindle, it would help me to know some more information to better evaluate the matter:

  • What model Kindle do you have?
  • How long have you had it?
  • When you plug in the Kindle does it show any indication of charging?
  • Is the screen frozen with an image or just blank screen?

Please let me know and will get back ASAP, thanks.