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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 23540
Experience:  Nook, kindle & ipad expert
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I am trying to pay my Kindle bill with a new card because my

Customer Question

I am trying to pay my Kindle bill with a new card because my other card was hack. and every time I try to use the fixitpayment , I get a run around. Please help me.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Not sure where you're seeing that, but it actually is not a valid site. Amazon.com/fixpayment is but it is really just a link to a help article, not actual options to fix anything.

There are a few easy steps to fix this though.

First, go here:

http://amzn.to/1NupYm0

there you can be sure your card/bank info is correct (right address, valid expiration date, etc)

From there, go here:

http://amzn.to/1N8muYQ

On this page, click on the SETTINGS tab at the top right,

then you can from there set a default card to be used for one click purchases on the kindle.

Under Kindle Payment Settings, click on the Edit Payment Method button, and you can set the card you want used for your kindle purchases.

After that, reboot the kindle by pressing/sliding and holding the power button for 20+ seconds, and it should operate normally from there.

Customer: replied 1 year ago.
I get it straighten out myself. Thank you so much for time.
Expert:  Nathan replied 1 year ago.

You're welcome.

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgj1k

Thank you, ***** ***** a good day,

Nathan

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