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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 16046
Experience:  E-reader expert
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My kindle won't come on. Says it needs repair

Customer Question

My kindle won't come on. Says it needs repair
Submitted: 1 year ago.
Category: E-Readers
Expert:  Josh replied 1 year ago.

Hi,

Please plug in your Kindle for 5 minutes then hold down the power button for 45seconds while it is plugged in until the Kindle reboots. It can take 2-3minutes for the complete reboot process.

If that does not work then please let me know when you purchased the Kindle

Customer: replied 1 year ago.
I bought my kindle about 3 or. 4 years ago
Expert:  Josh replied 1 year ago.

If the above steps did not work then there is a hardwareissue with your Kindle.

Since you are outside of the warranty period (1 year warranty) Kindle will probablynot issue a replacement but they normally give great discounts for a currentAmazon customer to upgrade to the Kindle Fire.

In SOME cases they will grant the 1year warranty for a customer and give you a replacement. That is completely upto Amazon and is on a case to case basis that I have no control over.

Please call Amazon here ---> 1-***-***-****

Let them know that your Kindle has hardware issues and you need a replacement

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