Hello, so we just need to reset the Nook then. Can you tell me what version of the Nook you have?
Its a Nook e-reader, not the tablet correct?
Turn the NOOK off completely.
Hold the Power button and Home (n) buttons. The device will turn on. Continue to hold both buttons until the device shuts off once again (~15-20 seconds).
Turn the device on normally. It will prompt for a factory reset. Press the Home button twice to confirm.
After that you can set up an account again under a new email
Would you still like help with your Nook?
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