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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 16050
Experience:  E-reader expert
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I have an old Nook reader and since I registered, my email

Customer Question

I have an old Nook reader and since I registered, my email is void and forgot password ***** code. I cannot access my reader at this point and need help
Submitted: 1 year ago.
Category: E-Readers
Expert:  robmpreston replied 1 year ago.

Hello, so we just need to reset the Nook then. Can you tell me what version of the Nook you have?

Customer: replied 1 year ago.
No, lost paper work. Its white, says nook at top and Barnes & Noble at bottom
Customer: replied 1 year ago.
Are you there?
Expert:  robmpreston replied 1 year ago.

Yes sorry

Expert:  robmpreston replied 1 year ago.

Its a Nook e-reader, not the tablet correct?

Customer: replied 1 year ago.
Expert:  robmpreston replied 1 year ago.

Turn the NOOK off completely.

Hold the Power button and Home (n) buttons. The device will turn on. Continue to hold both buttons until the device shuts off once again (~15-20 seconds).

Turn the device on normally. It will prompt for a factory reset. Press the Home button twice to confirm.

After that you can set up an account again under a new email

Customer: replied 1 year ago.
I tired that again, we tried it in the store and what comes up is Unlock device with pass code (which I don't have)
Customer: replied 1 year ago.
now it says its downloading update.....it's starting up......NOPE, still get Unlock device..pass code
Customer: replied 1 year ago.
good bye
Expert:  Josh replied 1 year ago.

Hi,

Would you still like help with your Nook?

Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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