Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Mary Lou.
This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.
The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.
This is a kindle help site, and I am trying to help you. I apologize for any duplicate information, but you had not mentioned any of those steps previously.
I'm an independent tech, and have no ability to either cancel or refund you. You've already paid the agreed upon fee, so it would be to your benefit to continue on with me.