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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31127
Experience:  Avid repairer and trouble shooter of E-Readers
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Kindle not operating told it is not connected to wi fi HELP

Customer Question

Kindle not operating told it is not connected to wi fi HELP
Submitted: 1 year ago.
Category: E-Readers
Expert:  Richard replied 1 year ago.

Hi there and welcome

When you say its not operating, what exactly is it not doing?

And which model Kindle is this?

Thank you

Customer: replied 1 year ago.
kindle firehdx--cannot gety sund on videos---cannot get movie info--can get my books---I'm a VERYsenior citizen--beatr with me!!!!!
Expert:  Richard replied 1 year ago.

Thank you

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and try to use it.

Let me know the results please

Thank you

Customer: replied 1 year ago.
where do I find the power button?????
Expert:  Richard replied 1 year ago.

Its the button you use to turn the screen off and on.

Customer: replied 1 year ago.
I have been charged for the phone call---and I have not gotten any info!!!!!
Expert:  Richard replied 1 year ago.

No, the payment failed for the phone call, so I did not call.

I have given the info for you to do please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

The power button is the button you use to turn the screen on and off.

Release, then connect the charger and try to turn on the Kindle and try to use it.

Let me know the results please

Thank you