Ask an E-Readers Question, Get an Answer ASAP!
I'm sorry about the issue. Can you please sign in your Amazon account at the website below:
, then click on Settings, then click on Edit Payment Method to confirm your payment details?
- If that does not work, can you press and hold the power on/off button on the kindle for about 45 seconds, then turn it back on and check?
- If that still does not work, can you deregister the kindle, then re-register it and/or reset it to factory defaults and re-set it up?
What's the model of your kindle?
Please reply at the box below to continue troubleshooting. Thank you.