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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 33917
Experience:  Avid repairer and trouble shooter of E-Readers
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Can't get on wifi

Customer Question

Can't get on wifi
Submitted: 1 year ago.
Category: E-Readers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the make and model of the device with the problem and the message you get when it fails to connect?

Thank you

Customer: replied 1 year ago.
Kindle fire
Not connected to wifi and then asks for password.
Customer: replied 1 year ago.
Don't know password
Customer: replied 1 year ago.
How do I find out my password ***** this device
Customer: replied 1 year ago.
Hello??
Expert:  Richard replied 1 year ago.

Thanks

Do you have windows computer already connected to the wifi network?

Customer: replied 1 year ago.
No but I have an iPhone connected to wifi
Expert:  Richard replied 1 year ago.

ok, that wont help to get the password.

What are you talking to me on now? A computer via a cable?

Customer: replied 1 year ago.
My iPhone
Expert:  Richard replied 1 year ago.

ok, do you have a computer there? Even if it is not connected via wifi?

Customer: replied 1 year ago.
Don't have a computer. It crashed years ago
Expert:  Richard replied 1 year ago.

ok, what is the make and model of your wifi router?

Customer: replied 1 year ago.
This is where it gets hard...... I have no idea but it's downstairs and I'm on bed rest for bad back so guess I'm screwed right? It was working fine last night.
Customer: replied 1 year ago.
Thanks anyway
Expert:  Richard replied 1 year ago.

well not screwed, just makes it a little harder, dont give up though...

Expert:  Richard replied 1 year ago.

click this link, tell me what you see

http://192.168.1.1

Expert:  Richard replied 1 year ago.

how did it go?

Customer: replied 1 year ago.
When I clicked on that it wouldn't open
Expert:  Richard replied 1 year ago.

ok, try this link please as if they open I may know the make and model

http://192.168.0.1

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