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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13716
Experience:  E-Reader Expert
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I am trying to charge the very first kindel you came with.

Customer Question

I am trying to charge the very first kindel you came with. It is reading empty battery what does that mean Can it be fixed?
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.

Hello

Welcome

How long has it been charging for please?

Anthony

Customer: replied 1 year ago.
about 3 hours
Expert:  info tech replied 1 year ago.

Please reset the kindle by holding down the on/off (or sliding to the right and holding) switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you

Regards

Anthony

Expert:  info tech replied 1 year ago.

Hello

Do you still need any help with this please?

If everything is good could you please rate the answer there will be a rating band with this post thanks again

Anthony