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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Have a new computer with Windows 10 - have borrowed books

Customer Question

Have a new computer with Windows 10 - have borrowed books from the local library and downloaded them to the new computer - do not have Wi-Fi - when I connect the Kindle to the PC it shows up on the computer, but I can't move the books to my Kindle Paperwhite - it says they were moved but do not show up on my Kindle - what steps am I missing? Was told that Windows 10 is not compatible with Amazon - is this true? We have a laptop with Windows 8.1 - couldn't move books to my kindle on that either -
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the model of your kindle?

Was it working previously?

What folder on the Kindle device did you move the books to?

Please reply at the box below. Thank you.