How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Freddy M. Your Own Question

Freddy M.
Freddy M., Technician
Category: E-Readers
Satisfied Customers: 18398
Experience:  Years of experience
15852642
Type Your E-Readers Question Here...
Freddy M. is online now
A new question is answered every 9 seconds

I've ordered books '' on my Kindle. But this week, the

Customer Question

I've ordered books 'for years' on my Kindle. But this week, the screen tells me the e-mail address & password ***** match any accounts on record. Nothing has changed at my end. Same email address and same password, again, 'for years'. And I've been unable to establish a new Amazon account. What to do now?
Submitted: 1 year ago.
Category: E-Readers
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem.

Please try to reset your password ***** (DO not use the same password ***** before): Click Here

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.

If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated.