Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
There are several possible causes of this, so please bear with me as we work through a few steps.
Initially, please reboot your router by unplugging power to it for 60+ seconds
during that time, reboot the kindle also by pressing and holding the power button on it for 20+ seconds, then try to connect again
Let me know the results, and I'll advise on next steps if needed