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Freddy M.
Freddy M., Technician
Category: E-Readers
Satisfied Customers: 18398
Experience:  Years of experience
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My kindle fire will not boot up fully. The screen just keeps

Customer Question

My kindle fire will not boot up fully. The screen just keeps streaming "kindle fire". What can I do?
Submitted: 1 year ago.
Category: E-Readers
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.

Even if it does not look like it is charging and even though it may be fully charged charge it using a different wall outlet than you normally do (a different room is best) for at least 10 minutes.

Do not skip that even if it is fully charged from you already plugging it in, it is important to do it.

It sounds like the firmware may be frozen try this and let me know the results hold the power switch for at least 60 seconds.

Try this at least 6 times.

The firmware can sometimes get frozen the same way that a computer will occasionally.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.

Customer: replied 1 year ago.
Here is my reply. I got the problem fixed on my own since it took so long to get a reply. I tried to contact you to let you know I no longer needed help but couldn't find a way to do that. So, essentially, I'm out $28.00 for nothing. I'm not very happy about that. I never got a notice in my e-mail that I had an answer to my initial question. The only way I found out that there was an answer was to sign into the site. I don't think I would use this site again. Kathy

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