Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Unless you have both permanently removed the old kindle from your account (deregistered it online) AND set the new kindle as your default, this will continue to happen.
You will have to update this on your computer, on amazon.com. It is not an automatic process.
There are a few easy steps to fix this though.
On this page, click on the DEVICES tab at the top left,
click the old kindle, then deregister.
Then click the new one, and set as default.
After that, reboot the kindle by pressing/sliding and holding the power button for 20+ seconds, and it should operate normally from there.
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgwli
Thank you, ***** ***** a good day,