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Sijad H.
Sijad H., Technician
Category: E-Readers
Satisfied Customers: 1721
Experience:  3+ years repairing various handheld electronics systems
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I can't register my new paper kindle because I can't

Customer Question

I can't register my new paper white kindle because I can't remember my password.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Sijad H. replied 1 year ago.

Hi and thank you for your question. My name is ***** ***** I will be happy to assist you.

To verify, is it your amazon password ***** you can't remember or your wi-fi password?

Customer: replied 1 year ago.
I 'm not sure but I think it is my Amazon password.
Expert:  Sijad H. replied 1 year ago.

OK.

Click Here.

On the page that opens, enter the required information and follow the on screen instructions to reset your password.

Customer: replied 1 year ago.
I still can't register my new kindle!!!! I don't know what to tell you but it says that I already have an account and "they" need the correct password. What can I do ????????
Expert:  Sijad H. replied 1 year ago.

Alright, when you tried to reset the password, what happened?

Customer: replied 1 year ago.
It allowed me to change it but I can't get my kindle to go to the registration page. When I "turn it on, holding for 30 sec" it returns to a page which tell me to either cancel or try again. When I hit try again nothing happens!
Expert:  Sijad H. replied 1 year ago.

OK since you are not making it to the registration page it is possible the password ***** is asking for is your wi-fi password. Have you tried using your wi-fi password?

Customer: replied 1 year ago.
No I have not. But I can't get to any page now, where I can even try it. My new kindle is locked to that one page which I described before!
Expert:  Sijad H. replied 1 year ago.

OK. I know this is frustrating, electronics can be a pain some times. Go ahead and turn your device completely off and then back on again.

Expert:  Sijad H. replied 1 year ago.

Once restarted, see if you can access the menu page. Its the icon that that looks like three horizontal lines.

Expert:  Sijad H. replied 1 year ago.

If you can access the menu page, go to settings, and then tap registration. After tapping registration, tell me exactly what is on the kindle device.

Customer: replied 1 year ago.
I don't get " settings". What I do get is: restart; reset device; device info; legal. What should I "tap"?
Expert:  Sijad H. replied 1 year ago.

Hmm. Go to device info and tell me what is displayed there. Are you certain this is a paper white kindle? Is it the latest model or an older model? On the latest model there is a settings option. I assumed it was the latest model because you said it was new.

Customer: replied 1 year ago.
I did just buy it! I assumed it was the newest model but you are saying it isn't????
Expert:  Sijad H. replied 1 year ago.

I am saying its strange that it doesnt give you a setting option. Was it purchased from amazon or a store? What does it say in device info?

Expert:  Sijad H. replied 1 year ago.

After getting the device info, go back and click reset device. This will help us start from scratch and I can walkthrough the setup process with you.

Customer: replied 1 year ago.
Ok, I did the reset and hit English and now it says get started so I hit that and now it is telling me to connect to Wi-Fi. I hit that and it wants my wifi password. I'm not sure but I think I know it. Should I try it?
Expert:  Sijad H. replied 1 year ago.

Yes, if you are unsure, sometimes the wi-fi password ***** ***** on your router or modem by the cable company. Give it a try.

Customer: replied 1 year ago.
It says: incorrect password
Expert:  Sijad H. replied 1 year ago.

Did you type the password ***** thought you knew or did you check the router/modem for the password?

Customer: replied 1 year ago.
Neither but I tried the other one I was thinking of and it worked! It now says I connected and I should register my kindle to my Amazon account. Do I tap: use an existing Amazon account?
Expert:  Sijad H. replied 1 year ago.

If you previously had a kindle and had an account with amazon, select use an existing account. Then type in your login information for your amazon account.

Expert:  Sijad H. replied 1 year ago.

Were you able to get logged in with your amazon account?

Customer: replied 1 year ago.
I did but it is still telling me I'm using an incorrect pw.
Expert:  Sijad H. replied 1 year ago.

Ok stay at that login page on the kindle. On your computer,

Click Here.

On the page that opens, enter the required information and follow the on screen instructions to reset your password.

Once your password ***** ***** go back and try and login to the kindle.

Customer: replied 1 year ago.
Silas H, I'm really tired tonight. Can we continue this tomorrow afternoon ( my time)? Will you be available to continue then? In the mean time I will try to reset my Amazon password.
Expert:  Sijad H. replied 1 year ago.

We sure can, just come back here and write a message and we will continue. I apologize again but electronics can be a pain sometimes.

Customer: replied 1 year ago.
We'll get it "fixed". Thank you for being so patient. I'll message you tomorrow!
Expert:  Sijad H. replied 1 year ago.

Have a great night!