Hi and thank you for your question. My name is ***** ***** I will be happy to assist you.
To verify, is it your amazon password ***** you can't remember or your wi-fi password?
On the page that opens, enter the required information and follow the on screen instructions to reset your password.
Alright, when you tried to reset the password, what happened?
OK since you are not making it to the registration page it is possible the password ***** is asking for is your wi-fi password. Have you tried using your wi-fi password?
OK. I know this is frustrating, electronics can be a pain some times. Go ahead and turn your device completely off and then back on again.
Once restarted, see if you can access the menu page. Its the icon that that looks like three horizontal lines.
If you can access the menu page, go to settings, and then tap registration. After tapping registration, tell me exactly what is on the kindle device.
Hmm. Go to device info and tell me what is displayed there. Are you certain this is a paper white kindle? Is it the latest model or an older model? On the latest model there is a settings option. I assumed it was the latest model because you said it was new.
I am saying its strange that it doesnt give you a setting option. Was it purchased from amazon or a store? What does it say in device info?
After getting the device info, go back and click reset device. This will help us start from scratch and I can walkthrough the setup process with you.
Yes, if you are unsure, sometimes the wi-fi password ***** ***** on your router or modem by the cable company. Give it a try.
Did you type the password ***** thought you knew or did you check the router/modem for the password?
If you previously had a kindle and had an account with amazon, select use an existing account. Then type in your login information for your amazon account.
Were you able to get logged in with your amazon account?
Ok stay at that login page on the kindle. On your computer,
Once your password ***** ***** go back and try and login to the kindle.
We sure can, just come back here and write a message and we will continue. I apologize again but electronics can be a pain sometimes.
Have a great night!