Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
I'm happy to guide you through the process, but need to know what you've done or where you've gotten stuck.
As an overview, you must first charge it several hours, then turn on and connect to your home wifi network, and at that point you can put in your amazon account info to register it (email address and amazon password).