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Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 14398
Experience:  Years of experience and education.
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I forgot my password

Customer Question

I forgot my password ***** kobo
Submitted: 1 year ago.
Category: E-Readers
Expert:  Jason Jones replied 1 year ago.
Hello,
I am the person that will be helping you today.
I feel that the best solution would be to simply, reset the Kobo and start off new again. The instructions below will reset everything on the Kobo and it will be blank. After that, you can sign into the correct account and be well on your way.
Please, follow the instructions below to reset your Kobo and resync all your books back to it:
- Turn on your Kobo
- Press the Menu button
- Press the center of the Navigation pad
- Choose Settings
- Press the center of the Navigation pad
- Choose Advanced
- Press the center of the Navigation pad
- Select Reset Device Now
- Press the center of the Navigation pad
- Plug the Kobo into the computer
- Open the Kobo Desktop application
- Log in and sync.
If you cannot access the above menus, do the following instead.
- Turn the Kobo off.
- Slide the power button to the right and hold down the light button simultaneously.
- The power light will start blinking.
- Let go of the power and the light button when you see restoring on the screen
Once that is complete, you can purchase and sync books with the following application Kobo Desktop: http://www.kobobooks.com/desktop
If you need to reset your actual password, you can do so at the following page: https://www.kobobooks.com/passwordretrieval.html
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again,
- Jason

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