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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have two kindles, I downloaded a new book, murder house,

Customer Question

I have two kindles, I downloaded a new book, murder house, and it is on my older one but will not come up on my new one.
Submitted: 1 year ago.
Category: E-Readers
Customer: replied 1 year ago.
I don't think I should have to pay for a problem that is with your Kindle and nothing I did!
Expert:  Steve G. replied 1 year ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Are both your Kindles registered to the same Amazon account?

Customer: replied 1 year ago.
Expert:  Steve G. replied 1 year ago.

Ok, let's check. Go to www.amazon.com/myk and log in. Then go to 'My Devices'.

Are both Kindles listed?

Customer: replied 1 year ago.
I cannot get on to my Amazon account, I can't remember the password. I'll keep trying.
Expert:  Steve G. replied 1 year ago.

Ok, you can recover your password ***** the log in page. Go ahead and do that and then log in.

Let me know if you see both Kindles registered.

Customer: replied 1 year ago.
I did get on to my account, both kindles are listed
Expert:  Steve G. replied 1 year ago.

Ok, good. Is the newer Kindle connected to WiFi so that it can download books from Amazon?

Customer: replied 1 year ago.
it lists on the screen but the book but will not open
Expert:  Steve G. replied 1 year ago.

So the book is listed on the newer Kindle? In the list of books on that Kindle?

Customer: replied 1 year ago.
but in a different print
Expert:  Steve G. replied 1 year ago.

I would sync the newer Kindle. Do that and see if the book can be opened.

Customer: replied 1 year ago.
How do I do that?
Expert:  Steve G. replied 1 year ago.

It depends on which Kindle model you have but it is usually in the menu structure.

I would need to know which Kindle you have in order to help.

Customer: replied 1 year ago.
It's he new smaller one that is for use in the sun.
Expert:  Steve G. replied 1 year ago.

Good evening. CLICK HERE for instructions on how to Sync your Kindle.

Customer: replied 1 year ago.
I haven't been able to connect my new kindle. I also
Have a kindle app on my I pad, does that matter?
Expert:  Steve G. replied 1 year ago.

So the new Kindle can't connect? That would be why your book is not on there.

Tell me what happens when you try to connect the new Kindle to your WiFi.

Customer: replied 1 year ago.
I HAVE TRIED EVERYTHING. I SAW ALL THE CHARGES ON MY VISA, I HAD NO IDEA I WOULD BE CHARGED SO MUCH AND STILL NOT SOLVE THE PROBLEM. JUST FORGET IT, NO MORE CHARGES!